GoGo Privacy Policy

Who We Are

GoGo is a travel tracking and trip planning app operated by Haile & Co. LLC, available at travelscore.app and on iPhone. This policy explains what information we collect, how we use it, and the choices you have.

What We Collect

Account data. Your email address, display name and profile photo. You can sign in with an email and password, or with Google or Apple; if you use Google or Apple, we receive the name and avatar they share with us.

Content you add. The countries, cities and UNESCO sites you mark as visited or saved, hotel stays and loyalty programs you record, photos and captions you upload, your bio and username, your trips and Planner plans (steps, dates, costs, notes and bookings), comments on shared trips, reels you save or suggest, and the questions you ask the assistants.

Preferences. Your unit settings, home country and notification settings.

Technical data. Basic server logs, and page visits counted by our host Lovable (with your rough country, taken from your time zone). We use no advertising identifiers.

How We Use It

We use your data to run the app: to show your travel atlas and score, plan your trips, answer your questions in the assistants and — only if you turn it on — show a public profile page at travelscore.app/u/your-username. We do not show ads and we do not sell your data.

AI Assistants

The iPhone app's assistant and Plan With GoGo on the website send your question, with the parts of your travel record and trip needed to answer it, to Anthropic's Claude models through Lovable's AI gateway. This is used only to answer your question.

iPhone app assistant. We do not store your conversation. We keep only a count of how many questions you ask each day, to apply daily limits.

Plan With GoGo. We keep your conversation (your questions and its answers, up to the most recent 60 messages per trip) so you can pick up where you left off, and a count of your use to apply daily limits. You can clear a conversation at any time from the panel's menu.

Sharing a Trip

If you invite people to a trip, they can see it, and edit it if you give them that role. If you turn on a view-only link, anyone with the link can see the trip without signing in, until you reset or turn off the link. View-only links never show costs, booking status or notes.

Public Profiles

Public profiles are off by default, and every section of your profile is opt-in. Nothing appears publicly until you choose to share it.

Photos

Photos you upload are stored privately and served through signed links. They are only shown publicly if you enable the Photos grid on your profile.

Videos

Reels shows videos from YouTube (in its privacy-enhanced mode) and TikTok. When a video loads or plays, those services may collect data under their own privacy policies.

Payments

GoGo Pro is paid through Stripe. Stripe handles your card details; we never see or store your card number. We keep your plan, its status and its renewal date.

Where It Is Stored

Your data is stored through Lovable Cloud and is encrypted in transit. We process your data in Canada and the United States.

Who We Share It With

We do not sell your data. We rely on a small number of processors to run the service:

• Supabase and Lovable, for hosting and storage
• Google and Apple, for sign-in
• Resend, for account emails
• Anthropic, through Lovable's AI gateway, for the assistants
• Stripe, for GoGo Pro payments
• Google Fonts, for the typefaces the site loads
• Travelpayouts, whose script on the site turns some travel links into partner links

Cookies and Storage

The site keeps your sign-in session and a few small settings in your browser, such as the map view you last chose, which activity you've already seen, and short-lived hand-offs while you sign up. We use no advertising cookies. Two small cookies last for your visit: one from Lovable to count visits, and one from Travelpayouts for partner links. If you follow a link to a travel partner, that partner may set its own cookies to record the referral.

Your Rights

You can request access to, correction of, or an export of your data at any time by emailing us.

You can delete your account in Settings on the website or in the iPhone app, or email support and ask us to delete it. Deleting your account removes your profile, visits, stays, loyalty programs, badges, photos, saved and suggested reels, the trips you own (with their steps and members), your place in other people's trips, your comments and invites, your assistant conversations and usage records, and your preferences. We do not keep your account data after your account is deleted, except records we must keep by law, such as payment and tax records. When we delete on request by email, everything is removed within 30 days.

Children

GoGo is not directed to children under 13, and we do not knowingly collect personal data from them.

Changes

If we change this policy, we will update the date above and, for material changes, notify you in the app.

Contact

Questions about this policy? Email us at support@travelscore.app. See also our Terms and Refund Policy.